ClearMash is a social software platform, enabling enterprises to fusion formal, informal and social knowledge for achieving business goals. ClearMash delivers collaboration and networking capabilities for the enterprise’s employees. Our platform provides comprehensive solutions and yet flexible enough to accommodate the specific needs of each enterprise.
Clear Mash’s solutions aimed to address critical business challenges:
- Provide the enterprise control of the informal Knowledge in order to preserve it and reuse it effectively.
- Improve the key organizational processes in order to increase employee productivity and improve customer service
How ClearMash helped customers:
In most enterprises employees know only other employees in their immediate surrounding and have very little knowledge of others expertise. This makes collaborating extremely difficult and often results in different teams investing time to solve the same problems which may already been solved.
One of the most important IPs (assets) of an Enterprise is its employee’s formal and informal knowledge. However even though almost all CEOs acknowledge the importance of preserving the enterprise informal-knowledge there are no enterprise tools designed to capture the enterprise informal knowledge and reuse it. The result is – enterprise formal and informal knowledge is neither being fully utilized nor shared and most often - lost.
Improving customer satisfaction is one of the biggest challenges the enterprise faces. In contact centers time is money and the agents' ability to retrieve the relevant, fast and unified knowledge has a direct effect on the enterprise productivity.
Choose one of our featured solutions or allow us to create a custom made solution that best serves your enterprise's needs.