Real Time Knowledge Management For Agents
Robust platform for knowledge retrieval and management designated to contact center agents.
In contact centers time is money and your agents' ability to retrieve the relevant knowledge quickly and deliver a unified reply is critical to the success of your enterprise. Imagine the benefit you can generate by turning every agent into an expert. Imagine the business value you can generate by providing your agents tools to improve customer satisfaction by increasing first-call closure rates and reducing calls' duration.
Tag It, Find It!
Tags allow your agents to find the information they need in an intuitive and quick way. No more remembering where every document is stored, no more long searches through menus and no need to use complex searches. With ClearMash, the agent simply searches for tags that are relevant to his query and all the related knowledge becomes immediately accessible to him. Using advanced ranking algorithms ClearMash retrieval platform finds the right knowledge right away!
Improvements 24/7!
ClearMash software provides you tools to constantly improve productivity. You can leverage agent's feedback, comments and automatic trends analysis to improve the knowledgebase. Analysis reports allow the Knowledge Manager to improve the performance and quality.

Follow members in your community or even workgroups to get involved in the latest updates and activities.

View your personal homepage including new content related to you, experts that can help in your community, latest activities and more!
Manage the Knowledge!
Agents rely on the contact center’s knowledgebase to perform their daily tasks. Create your contact center knowledgebase by adding content pages to ClearMash. ClearMash editing tools allows creating new content pages without any programming skills. You can embed content pages with rich media files and links. Define templates, predefined fields, lists and masks. Enjoy editing with common features such as copy and paste, CTRL+Z and more!
Stay In Touch!
Open new channels of communication with your agents using chat conversation and messages. Let your agents consult with experts in new ways. Save chat and messages conversation for future use. Deliver instant messages that pop-up on the agent's screen for updates and urgent notifications.

Follow members in your community or even workgroups to get involved in the latest updates and activities.

View your personal homepage including new content related to you, experts that can help in your community, latest activities and more!
Adapt Easily!
ClearMash user interface was built using a variety of social software features that are well known to every internet user. This social software look and feel makes it easy and intuitive to use, dramatically reduces the training period. If your agents browse the web, they already know how to use ClearMash!




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